Shipping policy

Thank you for shopping with UrbanConic. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy carefully before placing an order.

1. Processing Time

Orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

If we experience a high volume of orders or unforeseen delays, processing times may be extended. Customers will be notified where possible.

2. Shipping Time

Estimated delivery times are:

  • Major cities in South Africa: 2–5 business days
  • Regional areas: 3–7 business days
  • Remote locations: 5–10 business days

Please note that delivery estimates are not guaranteed and may vary due to courier operations, weather conditions, public holidays, or other factors beyond our control.

3. Shipping Costs

Shipping fees are calculated during checkout based on your delivery address and selected shipping method.

We may offer free shipping on qualifying orders, as advertised on our website.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available).

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

6. Failed Deliveries

If a delivery cannot be completed due to:

  • Incorrect delivery information
  • Customer unavailable to receive the parcel
  • Failure to collect the parcel from the courier

additional shipping charges may apply for redelivery.

7. Damaged or Lost Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

Where appropriate, we will investigate the matter with the courier and arrange a replacement or refund in accordance with our Refund Policy.

8. International Shipping

At this time, we only ship within South Africa.

If international shipping becomes available, this policy will be updated accordingly.

9. Delivery Delays

Although we strive to meet estimated delivery times, delays may occur due to:

  • Public holidays
  • Severe weather
  • Courier operational delays
  • Industrial action
  • Customs or government inspections (where applicable)
  • Other circumstances beyond our reasonable control

We appreciate your patience should such delays occur.