Refund policy

Urbanconic Refund & Return Policy

At Urbanconic, we’re committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order or have received a faulty or incorrect item, please review our policy below for guidance on returns, exchanges, and refunds.


Return Notification and Process

To initiate a return, contact us at urbanconic@gmail.com within 7 days of receiving your order.

  • Returns requested after 7 days may not be processed.

  • Please include your receipt or proof of purchase.

  • If the item is defective, damaged, or incorrect, we may request photos or videos to assess the issue before authorizing the return.

  • Do not send items back without prior approval — unauthorized returns will not be accepted.

Once approved, we’ll send you a return shipping label and detailed instructions.


Responsibility for Return Costs

  • Change of Mind: Customers are responsible for return shipping costs.

  • Damaged or Defective Items: Urbanconic will cover return shipping costs if the issue is reported within 7 days of delivery.

Handling and Restocking Fee

For returns due to change of mind, a 15% handling and restocking fee will be deducted from your refund to cover inspection and processing costs.

Conditions for Returns

To qualify for a return or refund:

  • Items must be unused, unworn, and in original packaging with all tags and accessories.

  • Products showing signs of wear, modification, or misuse will not be eligible.

  • Items must be securely packaged to prevent damage during transit.


Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products

  • Perishable goods (food, flowers, plants)

  • Beauty, health, or personal care items

  • Hazardous materials or flammable liquids

  • Sale items and gift cards


Exchanges

If you’d like to exchange an item, please return it first. Once your return is approved, you can place a new order for the replacement item.


Refunds

  • Refunds are processed within 14 business days after inspection.

  • Approved refunds will be issued to your original payment method.

  • Delivery fees are non-refundable for change-of-mind returns.

  • If more than 15 business days have passed since approval, contact us at urbanconic@gmail.com.


Damages and Issues

Inspect your order upon arrival and contact us immediately if it’s defective, damaged, or incorrect. We’ll evaluate the issue and make it right.


European Union Cooling-Off Period

For EU customers, you have the right to cancel or return your order within 14 days for any reason. Items must be unused, in original packaging, and accompanied by proof of purchase.